AUDIENCE:   This course will be of interest to anyone involved with analysing and resolving problems with IBM (or third party) products in the z/OS, CICS, IMS, Network or related areas. PREREQUISITES:   No previous IPCS experience is required. Familiarity with the MVS operating system and the concepts of control blocks would be useful. DURATION:   3 days. Hands on. OBJECTIVES:   This class provides students with comprehensive practical knowledge in using the Interactive Problem Control System to gather rapidly pertinent problem analysis data. The class discusses the IPCS techniques needed to analyse both SVC dumps and Standalone dumps and communicate effectively with IBM and other vendors support staff. Extensive hands on exercises allow the student to understand the content and context of dumps and reinforce the formal methodology that is central to the class. COURSE CONTENT:   The Recovery and Termination Manager Problem Symptom Recording System Diagnostic Work Area and RTM2WA Information Saved at Interrupt STATUS FAILDATA command and SVCDUMP Analysis Techniques LOGREC SYSTEM TRACE, MASTER TRACE and GTF Channel Sub-System, I/O flow and Problem Analysis Multiprocessor environment Locking Virtual, Real and Auxiliary Storage managers Standalone Dump Analysis Techniques HW07/01